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Sky doesn't seem to understand what their own errors mean, so I cobbled together an understanding from some other posts and managed to get it working.

When you see the error [t6013-c1501] instead of your TV programme in Sky Go, it seems to mean:

'You registered a device, but then changed the hardware, so now I'm confused!'

In other words, the Digital rights management (DRM) used between Sky Go and Silverlight stored an old fingerprint of your PC, but rather than recognising this and allowing you to remove the device, it just disappears from the 'Manage Devices' page.

DISCLAIMER: Perform the following steps at your own risk. It worked for me, but I didn't care if it broke stuff. If you care....don't do it!

So, to fix this I did the following:

1. Login to Sky Go and click 'Watch live TV' from the home page. It will attempt to show Sky News and fail with the error [t6013-c1501].

2. Right click on the error and you should see the Menu option 'Silverlight'. Select this and a dialog should appear. Click the 'Application Storage' tab and delete any entry that relates to sky go. Click OK to close the dialog.

3. Close the browser (if you don't the next bit will fail as it will be using the file you need to rename).

4. Open explorer and navigate to the folder C:\ProgramData\Microsoft\PlayReady

Note: This folder might be hidden on your PC, if so in explorer select Organize->Folder and Search Options->View->Show hidden files and folders and click OK.

5. Rename the file mspr.hds to mspr.hds.OLD

Note: Don't rename/delete the folder C:\ProgramData\Microsoft\PlayReady or you will get the error [t6000-c1501]. The folder must exist in order for the new file to be created by Silverlight.

6. Log back into Sky Go and click 'Watch live TV', this time you should see a message saying something like downloading security components.

 

Techie talk:

So whoever wrote the code to create a new mspr.hds file didn't write code to check the folder existed causing what I assume is a generic error t6000, probably something like:

catch (Exception ex) { WriteToLog("Oops, something broke!"); }

#

 

 

 

Posted on Wednesday, October 31, 2012 4:40 PM | Back to top


Comments on this post: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Thank you so much! Been annoying me for ages. Top advice
Left by Arch on Nov 02, 2012 3:59 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Just wanted to thank you for your help! I have been unable to get sky go to work for almost a year and I was close to giving up. However after looking at your guide I managed to get it to work after only 3mins.

Thanks A lot :)
Left by James on Nov 10, 2012 4:40 AM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Thanks Bud, worked for me =)
Left by Chip on Nov 10, 2012 4:14 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Thank you!!!!!
Left by Ceri on Nov 11, 2012 3:17 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Many thanks. I upgraded my RAM yesterday, and that must have been enough to cause the error. Your solution worked perfectly.
Left by Mervyn Goode on Jan 27, 2013 10:49 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Thanks you're a star, been googling this error all day and now it's fixed !!!
Left by Andy on Feb 04, 2013 10:31 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Well done sell the answer to SKY.
Left by Mike on Mar 16, 2013 8:42 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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I think I may hate you. Once again I'm going to be getting nothing accomplished with my free time. Damn you. x
Left by Dave on Apr 07, 2013 5:22 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Thank you! Legend, been bugging me for ages.

Agreed, Sky need to know their own product and provide advice in order to resolve.

Thanks again.
Left by _jimleo on Apr 24, 2013 9:01 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Thanks, this worked first time. Great advice.
Left by DM1 on May 25, 2013 12:24 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Wonderful thanks!
Left by Ken on Jul 11, 2013 6:32 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Sky need to put this on there web sight worked first time and took 30 seconds to do
Left by Stutreena on Aug 18, 2013 2:30 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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The guy is a legend, note you have to close down all running programmed in order to change file name. Cheers
Left by Lee on Nov 21, 2013 11:37 AM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Thanks mate, worked a treat
Left by G on May 12, 2014 5:53 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c4110]
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Hi,
I have an alternate error code that this fix does not resolves
[t6013-c4110]

Any suggestions?
Left by David on Jun 13, 2014 3:16 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Hi
I've just upgraded to Windows 8 and I'm now getting this error message when I try to run Sky Go. Is there a fix that will work in that? I can't find a route to the Playready file.
Many thanks
Left by magiccardsmike on Jul 29, 2014 7:06 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Hi,
I still get the error [t:6036 / c:4110]
I'm running 64bit Windows 8.1
Have followed the above instructions to the letter.
This has been frustrating me for a year!
Regards,
LW
Left by lonewolf on Sep 26, 2014 9:38 AM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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You're a star. Even Sky didn't know how to do this.
Left by Clive on Dec 06, 2014 10:58 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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THANKS WORKED A TREAT!!!
Left by DP on Dec 14, 2014 2:19 AM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Excellent man ... why can't Sky help with that!
Left by Julie on Dec 18, 2014 2:09 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Have not been able to watch Sky Go for weeks. I know nothing about computers but I fought my way through this and had it wotking in 15 minutes. Great!
Left by John Darby on Jan 27, 2015 6:57 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Widows 7 update auto-download this morning on PC result; Sky Go = No Go!

Sky Go error message:
There has been an error delivering the license Please refresh the page or try again later. [s:-1 / c:1110 / t:6024 / c:4110]
Left by Vin on Mar 25, 2015 4:37 PM

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
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Thanks so much. Sky Technical support are not aware on this fix.
Left by Taps on May 03, 2015 3:47 PM

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