Sky doesn't seem to understand what their own errors mean, so I cobbled together an understanding from some other posts and managed to get it working.

When you see the error [t6013-c1501] instead of your TV programme in Sky Go, it seems to mean:

'You registered a device, but then changed the hardware, so now I'm confused!'

In other words, the Digital rights management (DRM) used between Sky Go and Silverlight stored an old fingerprint of your PC, but rather than recognising this and allowing you to remove the device, it just disappears from the 'Manage Devices' page.

DISCLAIMER: Perform the following steps at your own risk. It worked for me, but I didn't care if it broke stuff. If you care....don't do it!

So, to fix this I did the following:

1. Login to Sky Go and click 'Watch live TV' from the home page. It will attempt to show Sky News and fail with the error [t6013-c1501].

2. Right click on the error and you should see the Menu option 'Silverlight'. Select this and a dialog should appear. Click the 'Application Storage' tab and delete any entry that relates to sky go. Click OK to close the dialog.

3. Close the browser (if you don't the next bit will fail as it will be using the file you need to rename).

4. Open explorer and navigate to the folder C:\ProgramData\Microsoft\PlayReady

Note: This folder might be hidden on your PC, if so in explorer select Organize->Folder and Search Options->View->Show hidden files and folders and click OK.

5. Rename the file mspr.hds to mspr.hds.OLD

Note: Don't rename/delete the folder C:\ProgramData\Microsoft\PlayReady or you will get the error [t6000-c1501]. The folder must exist in order for the new file to be created by Silverlight.

6. Log back into Sky Go and click 'Watch live TV', this time you should see a message saying something like downloading security components.

 

Techie talk:

So whoever wrote the code to create a new mspr.hds file didn't write code to check the folder existed causing what I assume is a generic error t6000, probably something like:

catch (Exception ex) { WriteToLog("Oops, something broke!"); }

#

 

 

 

posted on Wednesday, October 31, 2012 4:40 PM

Comments

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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Arch
on 11/2/2012 3:59 PM
Thank you so much! Been annoying me for ages. Top advice
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by James
on 11/10/2012 4:40 AM
Just wanted to thank you for your help! I have been unable to get sky go to work for almost a year and I was close to giving up. However after looking at your guide I managed to get it to work after only 3mins.

Thanks A lot :)
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Chip
on 11/10/2012 4:14 PM
Thanks Bud, worked for me =)
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Ceri
on 11/11/2012 3:17 PM
Thank you!!!!!
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Mervyn Goode
on 1/27/2013 10:49 PM
Many thanks. I upgraded my RAM yesterday, and that must have been enough to cause the error. Your solution worked perfectly.
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Andy
on 2/4/2013 10:31 PM
Thanks you're a star, been googling this error all day and now it's fixed !!!
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Mike
on 3/16/2013 8:42 PM
Well done sell the answer to SKY.
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Dave
on 4/7/2013 5:22 PM
I think I may hate you. Once again I'm going to be getting nothing accomplished with my free time. Damn you. x
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by _jimleo
on 4/24/2013 9:01 PM
Thank you! Legend, been bugging me for ages.

Agreed, Sky need to know their own product and provide advice in order to resolve.

Thanks again.
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by DM1
on 5/25/2013 12:24 PM
Thanks, this worked first time. Great advice.
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Ken
on 7/11/2013 6:32 PM
Wonderful thanks!
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Stutreena
on 8/18/2013 2:30 PM
Sky need to put this on there web sight worked first time and took 30 seconds to do
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Lee
on 11/21/2013 11:37 AM
The guy is a legend, note you have to close down all running programmed in order to change file name. Cheers
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by G
on 5/12/2014 5:53 PM
Thanks mate, worked a treat
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c4110]
posted by David
on 6/13/2014 3:16 PM
Hi,
I have an alternate error code that this fix does not resolves
[t6013-c4110]

Any suggestions?
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by magiccardsmike
on 7/29/2014 7:06 PM
Hi
I've just upgraded to Windows 8 and I'm now getting this error message when I try to run Sky Go. Is there a fix that will work in that? I can't find a route to the Playready file.
Many thanks
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by lonewolf
on 9/26/2014 9:38 AM
Hi,
I still get the error [t:6036 / c:4110]
I'm running 64bit Windows 8.1
Have followed the above instructions to the letter.
This has been frustrating me for a year!
Regards,
LW
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Clive
on 12/6/2014 10:58 PM
You're a star. Even Sky didn't know how to do this.
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by DP
on 12/14/2014 2:19 AM
THANKS WORKED A TREAT!!!
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Julie
on 12/18/2014 2:09 PM
Excellent man ... why can't Sky help with that!
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by John Darby
on 1/27/2015 6:57 PM
Have not been able to watch Sky Go for weeks. I know nothing about computers but I fought my way through this and had it wotking in 15 minutes. Great!
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Vin
on 3/25/2015 4:37 PM
Widows 7 update auto-download this morning on PC result; Sky Go = No Go!

Sky Go error message:
There has been an error delivering the license Please refresh the page or try again later. [s:-1 / c:1110 / t:6024 / c:4110]
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Taps
on 5/3/2015 3:47 PM
Thanks so much. Sky Technical support are not aware on this fix.
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# error [t:6030 / c:4110] for SKY Go
on 8/20/2015 1:56 PM
Do you have a fix for error [t:6030 / c:4110] for SKY Go. Would really appreciate it!!

Thank you
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# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501])
posted by Andy Eastham
on 9/8/2015 3:31 PM
Hi,

I had error [t:6013 / c:4110] since I upgraded to Windows 10 and this fixed it.

Many thanks!

Andy

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