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Sky doesn't seem to understand what their own errors mean, so I cobbled together an understanding from some other posts and managed to get it working.

When you see the error [t6013-c1501] instead of your TV programme in Sky Go, it seems to mean:

'You registered a device, but then changed the hardware, so now I'm confused!'

In other words, the Digital rights management (DRM) used between Sky Go and Silverlight stored an old fingerprint of your PC, but rather than recognising this and allowing you to remove the device, it just disappears from the 'Manage Devices' page.

DISCLAIMER: Perform the following steps at your own risk. It worked for me, but I didn't care if it broke stuff. If you care....don't do it!

So, to fix this I did the following:

1. Login to Sky Go and click 'Watch live TV' from the home page. It will attempt to show Sky News and fail with the error [t6013-c1501].

2. Right click on the error and you should see the Menu option 'Silverlight'. Select this and a dialog should appear. Click the 'Application Storage' tab and delete any entry that relates to sky go. Click OK to close the dialog.

3. Close the browser (if you don't the next bit will fail as it will be using the file you need to rename).

4. Open explorer and navigate to the folder C:\ProgramData\Microsoft\PlayReady

Note: This folder might be hidden on your PC, if so in explorer select Organize->Folder and Search Options->View->Show hidden files and folders and click OK.

5. Rename the file mspr.hds to mspr.hds.OLD

Note: Don't rename/delete the folder C:\ProgramData\Microsoft\PlayReady or you will get the error [t6000-c1501]. The folder must exist in order for the new file to be created by Silverlight.

6. Log back into Sky Go and click 'Watch live TV', this time you should see a message saying something like downloading security components.

 

Techie talk:

So whoever wrote the code to create a new mspr.hds file didn't write code to check the folder existed causing what I assume is a generic error t6000, probably something like:

catch (Exception ex) { WriteToLog("Oops, something broke!"); }

#

 

 

 

posted on Wednesday, October 31, 2012 4:40 PM

Feedback

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 11/2/2012 3:59 PM Arch
Thank you so much! Been annoying me for ages. Top advice

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 11/10/2012 4:40 AM James
Just wanted to thank you for your help! I have been unable to get sky go to work for almost a year and I was close to giving up. However after looking at your guide I managed to get it to work after only 3mins.

Thanks A lot :)

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 11/10/2012 4:14 PM Chip
Thanks Bud, worked for me =)

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 11/11/2012 3:17 PM Ceri
Thank you!!!!!

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 1/27/2013 10:49 PM Mervyn Goode
Many thanks. I upgraded my RAM yesterday, and that must have been enough to cause the error. Your solution worked perfectly.

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 2/4/2013 10:31 PM Andy
Thanks you're a star, been googling this error all day and now it's fixed !!!

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 3/16/2013 8:42 PM Mike
Well done sell the answer to SKY.

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 4/7/2013 5:22 PM Dave
I think I may hate you. Once again I'm going to be getting nothing accomplished with my free time. Damn you. x

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 4/24/2013 9:01 PM _jimleo
Thank you! Legend, been bugging me for ages.

Agreed, Sky need to know their own product and provide advice in order to resolve.

Thanks again.


# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 5/25/2013 12:24 PM DM1
Thanks, this worked first time. Great advice.

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 7/11/2013 6:32 PM Ken
Wonderful thanks!

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 8/18/2013 2:30 PM Stutreena
Sky need to put this on there web sight worked first time and took 30 seconds to do

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 11/21/2013 11:37 AM Lee
The guy is a legend, note you have to close down all running programmed in order to change file name. Cheers

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 5/12/2014 5:53 PM G
Thanks mate, worked a treat

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c4110] 6/13/2014 3:16 PM David
Hi,
I have an alternate error code that this fix does not resolves
[t6013-c4110]

Any suggestions?


# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 7/29/2014 7:06 PM magiccardsmike
Hi
I've just upgraded to Windows 8 and I'm now getting this error message when I try to run Sky Go. Is there a fix that will work in that? I can't find a route to the Playready file.
Many thanks

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 9/26/2014 9:38 AM lonewolf
Hi,
I still get the error [t:6036 / c:4110]
I'm running 64bit Windows 8.1
Have followed the above instructions to the letter.
This has been frustrating me for a year!
Regards,
LW

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 12/6/2014 10:58 PM Clive
You're a star. Even Sky didn't know how to do this.

# re: Slightly off topic - How to Fix Sky Go Error [t6013-c1501] (and [t6000-c1501]) 12/14/2014 2:19 AM DP
THANKS WORKED A TREAT!!!

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