Oracle Support sucks. No two ways about it. 12/30, 2 PM. I had to call Oracle Support because my Oracle Apps was hosed and not allowing me to create a Supply Chain Plan. Production is down. Most of the time, the analyst will communicate via the Metalink TAR support ticket. So you have to frequently click update to see if they posted something new to the ticket. This is especially important as the support "follows the sun" through different time zones around the world. Typical response, "you don't...
D'Arcy commented on a Inc magazine article by Joel Spolsky on rewarding employees. I like D'Arcy's comments, and, rather than replying to his comment, I have many ideas of my own. How do you reward IT employees? And what do you reward them for? Joel has some interesting examples - do you reward the intern who brings a new million dollar business idea, or do you reward the rest of the team who is finishing a product that will double the regular revenue of the biz? We have all heard the horror stories....