Productivity loss in the name of Altiris

Working on-site for a client that has a pretty restrictive approach to computing in general. I can get to most places I need to, so it's not a huge problem, but it's out there burning cycles for me all the time.

They use Altiris to manage updates and who knows what else out to the 6000+ workstations. It's got to be a huge headache, and something I wouldn't want to approach, but it's not helping me much right now.

I have two workstations on my desk.. an older Win2K box that is still used for development mostly because there are still folks I support that are running 2K, and an XP box that is new as of last Thursday.

When I logged into them this morning, the Win2K box went straight to AeXNSAgent.exe running 100% of the CPU. It's been that way an hour and a half! I called the help desk and they're going to have to send someone around because "when it gets into that mode" they can't log into the box remotely... duh... I can't do very much from my side either! Wonder how much life it's taking off the processor running at 100% for that long...

Since the development tools and version control software and, and, and, are all on that box, I'm still waiting. I hope when they get here, they do more than "End Process" on that.

I'd have killed it myself earlier, but who knows what it's doing, and if I do, is it going to have to start this process all over again next time... sigh...

Just found out I have a 1:30-2:30 appointment with the desktop folks so that they can look at this. I should have brought a deck of cards! Hope it doesn't smoke the CPU between now and 1:30...

1:50 finally saw the end of it... roughly 4-1/2 hours. Uninstall/reinstall of the Altiris software to resolve.

posted @ Wednesday, November 08, 2006 8:48 AM

Print

Comments on this entry:

No comments posted yet.

Your comment:



 (will not be displayed)


 
 
 
Please add 5 and 3 and type the answer here:
 

Live Comment Preview:

 
«September»
SunMonTueWedThuFriSat
31123456
78910111213
14151617181920
21222324252627
2829301234
567891011