Customer Satisfaction

Recently I posted a comment to an article talking about only billing hourly and not entering into fixed bid contracts. I agree with the post (for the most part), but felt compelled to respond to one of the comments. I thought I would include this in my blog because I think it is an interesting topic. The focus here is not how we estimate from an Agile approach (read Agile Estimating and Planning if you are looking for that). Here, I am addressing a specific argument that Agilists "can’t estimate ......
This week, we had our first deployment of the product I have been working on for the last several weeks. The deployment is to the customer's test environment and it is not a fully functional product. However, the features delivered are complete. The user are very excited. In fact, they immediately started testing the data in parallel against their prior system (Access and Excel). We received an email yesterday, stating that the data looks great and the tone of the email was very positive. Personally, ......
This week I learned a hard lesson. I was at a customer site and assumed that because my boss agreed with the Agile principles and practices that I was touting, then the customer would agree without question. I didn't even make a proper presentation as to the benefits that the customer could expect. Michael Cline said in response to my last post, On Agile Island, "the customer cares about one thing. Does it make my life easier?" I shared various features of Agile, but I did not really address the ......