Service Portfolio Management, Service Catalog and Request Management
Version 3 of ITIL added a new, more comprehensive dimension to the tried and true "Service Catalog." It's called a Service Portfolio and it's introduced in Service Strategy. ITIL tells us that the Service Portfolio represents the commitments and investments made by the service provider across all customers and is created, managed, and supported through the Service Portfolio Management process. The Service Portfolio contains three components:
1. Service Pipeline: Services under development
2. Service Catalogue: Services that can be readily offered to customers
3. Retired Services: Services that are phased out or retired
A Service Portfolio enables IT to become a valued Business Partner by investing and offering the "right" services at the "right" time to the "right" customers.
How exactly does IT go about creating and managing a Service Portfolio? Join us at this month's program as we feature case studies on Service Catalog at Toro Corporation and Request Management at Blue Cross Blue Shield’s in addition to an educational session on Service Portfolio Management from our vendor sponsor, Digital Fuel.
Register Here