ITIL v3 Service Management Awareness: A Lifecycle Approach
When: October 27
Where: New Horizons of MN 4510 W 77th St Suite 210 Edina MN 55435
Registration link: http://www.nhmn.com/Courses/CrsDetail.aspx?C=NHITILAwarev3
Seminar Overview
Our ITIL v3 Service Management Awareness overview provides a general introduction to IT Service Management, focusing on the lifecycle of services-birth to retirement-broken into five key phases. The phase components, Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, are introduced and discussed within the best practice framework.
Objectives
- Overview of a Lifecycle Approach to IT Service Management
- Introduction to IT Service Management
- Key ITIL v3 Concepts
- ITIL Service Management integration: Business Services; IT Services; IT Functions
- Value of Service
Lifecycle: Five Phases
- Service Strategy: Working with the business to plan appropriately for both long and short term service needs
- Design: Planning and architecting services that fall within the business's strategy
- Transition: Moving planned business initiatives to live status; retiring old services no longer of value to the business; improving services to keep the business at or above required competitive levels
- Operation: Managing the services currently utilized by the business
- Continual Service Improvement: Implemented as part of every process
Audience
This overview is appropriate for all levels and functions within the entire IT service development and provision life cycle. It is also of value to customers and end users who need to interface with the IT department.