I have run into a isssue with “somtimes“ when you create a MS Ofice transform file for custom Office intallations, they dont work. I have many times setup Citrix and Terminal servers to have the Outlook profile be created automatically when the user logs in. It works great. No extra helpdesk requests. And if you are using published applications and no desktop via Citrix it is priceless. The issue I have is when it is just won't work or stops working. This has happened on upgrades, new servers, old servers, etc. This is how FINALLY can get it to work 99.9% of the time. The key was a tool in the office rescource kit that I never would have thought to use. The Custom Maitenance Wizard. Here are the steps I have been using with great sucsess. I use this after I install Office with the custom transforms file and the Outlook profile is not beng automatically created.
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I) Uninstalled Office 2003
1) Used the Control Panel Add\Remove Programs applet to uninstall Office 2003.
2) Deleted the Program Files\Microsoft Office folder
4) Deleted the following registry keys:
HKLM\Software\Microsoft\Office
HKLM\Software\Microsoft\OfficeCustomizeWizard (if present)
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office
HKLM\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\OfficeCustomizeWizard
HKCU\Software\Microsoft\Office
HKCU\Software\Microsoft\OfficeCustomizeWizard
II) Rebooted the server
III) Reinstalled Office 2003 using your custom MST file
IV)Created new CMW file using the Custom Maintenance Wizard Tool
In the CMW Wizard, Modified the Outlook settings (Step 12/18)
Selected Modify Profile option, configured the exchange server name and %username%
Executed the CMW file,
MAINTWIZ.EXE /c C:\OFFICE.CMW /l*V C:\CMW.Log
Maintwiz.exe can be found in C:\Program Files\ORKTOOLS\ORK11\TOOLS\Custom Maintenance Wizard
Maintenance wizard create the following registry key
HKLM\Software\Microsoft\OfficeCustomMaintenanceWizard
HKCU\Software\Microsoft\OfficeCustomMaintenanceWizard
Related articles:
http://support.microsoft.com/default.aspx?scid=kb;en-us;308263&sd=tech (How to create a custom maintenance wizard file)
http://support.microsoft.com/default.aspx?scid=kb;en-us;q242216&sd=tech (How to use the CMW)
http://support.microsoft.com/default.aspx?scid=kb;en-us;828955 (How to install Office 2003 on Windows Terminal Server)