When creating a new document and in Print Layout, Word sometimes places the cursor right at the top of the page - not catering for the top margin.
I'm not sure why - can only presume this is a bug.
The workaround, to make it display the cursor where it should be (below the margin) seems to be to view the Header then hide the header:
- Select menu item 'View' - 'Header and Footer' (this shows the header)
- Do the same thing to hide it (Select menu item 'View' - 'Header and Footer').
That's it - the cursor should now be placed where it should be - so you can start typing text and see it in the correct position on the page.