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Technical Writing by Mark Metcalfe, Publications Professional February 2013 Entries
Topics on Steroids
Ektron product documentation puts a new twist on topic-based information, creating a streamlined, single-sourced, multi-formatted, topic-based information delivery system.Traditional topic-based documentation links discrete chunks in a chain of related-but-often-isolated, granular bits. Ektron groups the discrete relations into parent topics. The output is compressed in accordion fashion using the drop-down feature that is available in the MadCap Flare authoring tool. Some parent topics are as large ......

Posted On Thursday, February 21, 2013 9:58 AM

Accurate and Complete are not Enough
Suppose that you asked me to help you write a blog. How would you feel if I handed you the unabridged Oxford English Dictionary and told you that "it has every word you will ever need for your blog. It is the most accurate and complete tome you can find!" While technically true (being accurate and complete), the dictionary is not useful for telling you how to arrange the words to make you a competent blogger.We rightfully stress accuracy and completeness when we describe doodads, widgets, and thingamabobs ......

Posted On Friday, February 15, 2013 4:20 PM

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