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Roddy Crossan
This is my first post so please be nice to me… I have recently been asked to look at automating the recalculation of the SLA target on helpdesk calls which had the clock stopped prior to closure. When I had my first look it seemed nice and simple… you have a number of days to add to the target date so all I would need is a DATEADD() function and kablamo ......

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