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I own a Creative Zen Vision: M.  And I love it.  OR...should I say I did love it until yesterday.

For some reason, which I have yet to determine, when I link my Zen to my PC, my machine tries to reinstall the drivers including an "MTP device".

AND FOR SOME #$#%$%^$ REASON--Its giving me an error I have yet to find a solution to.  When the install attempt is complete, Windows responds with:

 "There was a problem installing this hardware:
    Creative Zen Vision: M

An error occurred during the installation of this device.
A service installation section in this INF is invalid."

Now I have been ALL over the net trying to find a solution to this problem. I've removed the infs and replaced them with known to work versions and tried to reinstall. I have uninstalled ALL of my creative software...I've done a "get this thing to work" dance outside in the moonlight.

I am at a total loss.  The only suggestion that I found that I haven't done yet is "format c:, reinstall windows, etc"

I REALLY don't want to have to go through that pain but..its starting to look like I am going to have to.  BOOOOO

<sigh>  Here's to two days of getting my machine back on its feet again so I can sync music to my player.  <GRRRRRR>

If anyone out there in Geekdom, has a solution that doesn't require a format of my hard drive.  Please post a response here.

<at her wits end>

Posted on Saturday, June 30, 2007 12:18 PM Requests for Geekdom Support | Back to top


Comments on this post: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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I'm not sure this helps, but MTP is MS' Media Transfer Protocol. It sounds like you need Media Player 10 or higher installed. Here's a Wikipedia article on it:

http://en.wikipedia.org/wiki/Media_Transfer_Protocol

Good Luck!
Carl
Left by Carl on Jun 30, 2007 10:13 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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I am currently away from the offending PC on a short VK but when I get back I will update my Win Media Player installation. Off the top of my head, I believe I already have Win Media 10 but I will double check.

<dreading the prospect of a reinstall>
Left by MES on Jul 01, 2007 10:29 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Ye Gods Bless the Geekdom!
Thanks for the tip Carl. I upgraded my install of Win Media Player to Version 11 last night and presto the player started working again. <cheers>
Left by MES on Jul 05, 2007 9:23 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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DDDD:
I have that SAME problem, on my SanDisk.
Its my THIRD one I've gone through, and apparently, they've 'updated' teh software on it 0.o
Its annoying the hell outta me, and I JUST want to put music on it.
It won't go the f*ck away.
E-mail me if you need any help, or if I find a way to get it off Xx
Left by Jessica on Oct 09, 2007 5:27 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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In order to fix my issue, I had to uninstall Creative's software package. Update my Win media player installation to Version 11 and then reinstall Creative's package. That fixed my issue. At least for now...
Left by Maryanne Sweat on Oct 09, 2007 1:13 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Ya wtf. They make all these new devices and then we cant work anything. I got my mom an mp3 player for her b-day, ive been trying to figure this crap out ALL day. My computer just doesnt recognize wtf a MTP is. Ive searched high and low on how to fix this. Im not sure why WMP would have anything to do with my problem but eh Ill try anything at this point.

Ill let cha know if my ^*%#$@!*( gets fixed.
Left by Kristi Ambrose on Feb 28, 2008 6:19 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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wow ,i see that im not the only one out there with this problem.im right now updating my wmp to wmp 11. i really hope that fixes it. im going f****** nuts without my music.
Left by rob on Mar 03, 2008 3:35 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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I already have WMP 11 and I don't have any "creative" software. should I reinstall wmp 11?
Left by saiyansilk on Mar 18, 2008 4:00 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Couldn't make it any worse could it? What kind of MP3 Player do you own?
Left by Maryanne Sweat on Mar 18, 2008 5:01 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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I had the same problem. Here's What I did. I rolled back Windows Media Player 11 back to 10. Then rebooted and reinstalled media player 11. It works perfect now
Left by Drew on Apr 01, 2008 7:03 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Have you tried the fixes suggested in the comments to my post about the MTP device?
Left by Maryanne Sweat on Apr 04, 2008 5:44 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Booo...luckily I never had to go that route. Sorry your player is on the fritz to that extreme. =(
Left by Maryanne Sweat on Apr 09, 2008 8:01 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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mad props on this.. fixed my problem :D
Left by G.A on May 08, 2008 7:12 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Wow... I have a Creative Zen Vision M too. I didn't realise others had the same problem.

Anyway, HOW DO YOU GET MOVIES ONTO THE F*%#*^G THING??
Left by Deborah on May 14, 2008 5:30 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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yeah, I created this post because I couldn't find a solution on my own. And low and behold, the issue appears fairly common. As far as movies go, I don't use mine for video. I know you can but I'd rather cram my 30 GB full with music instead.
Left by Maryanne Sweat on May 15, 2008 10:15 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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I had the same problem. Then, Yesterday I read this thread but no suggestion fixed my problem. So I searched in google and I found a thread where someone wrote, the WM Format SDK 11 could fix it. I downloaded it and after I restarted, my ZVM worked fine with my computer!
So I fixed the problem by downloading WMP11 + Windows Media Format SDK 11. [http://msdn.microsoft.com/en-us/windowsmedia/bb190309.aspx]

If that doesnt help: An other guy wrote, a file called "fixup.zip" would fix the problem. You can find that thread here: http://forums.techarena.in/showpost.php?p=2814982&postcount=3 (I dindt test it)

Maybe I helped someone... julegerv
Left by Julegerv on May 17, 2008 6:49 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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@Deborah:

After you converted Videos to avi [xvid or divx and mp3, less than 25fps], you can put them on your ZVM by copying them with the explorer (NOT the Creative Explorer) into the Video-Folder. If you dont know how to convert your vids:
- SUPER (C): *** FOR WIDESCREEN MOVIES ***
OUTPUT CONTAINER: avi
OUTPUT VIDEO CODEC: divx
OUTPUT AUDIO CODEC: mp3
MEncoder
VIDEO SCALE SIZE: 320:176 or 640:352 (TV)
ASPECT: 16:9
FRAME/SEC: 23.976 (must be less than 25)
BITRATE: less than 1000 (I use in the 900s but can go less for smaller output file size)
SAMPLING FREQ: 44100
CHANNELS: 2
BITRATE: 128 (can use less than this for smaller output file size)

*** FOR FULL SCREEN MOVIES ***
OUTPUT CONTAINER: avi
OUTPUT VIDEO CODEC: divx
OUTPUT AUDIO CODEC: mp3
MEncoder
VIDEO SCALE SIZE: 320:240 or 640:480 (TV)
ASPECT: 4:3
FRAME/SEC: 23.976 (must be less than 25)
BITRATE: less than 1000 (I use in the 900s but can go less for smaller output file size)
SAMPLING FREQ: 44100
CHANNELS: 2
BITRATE: 128 (can use less than this for smaller output file size)

- DVDFab Platinum or higher: DVD to Mobile - with the settings "generic.avi.xvid.mp3"

I tried both versions and they work fine.

PS: sorry if my english is not so well.. I'm in 8th grade [germany]...

bye julegerv
Left by Julegerv on May 17, 2008 7:07 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Guten Tag Julegarv. Glad to know my blog has gone international. I have gotten more feedback from this post than ANY other in my blog. Amazing that Creative hasn't posted something to solve this...
Glad I can help the Netizens solve annoying problems with Windows.
Left by MES on May 18, 2008 5:02 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Alright well I kinda need help too...mine is not just a music player its a cell phone....when ever I connect my phone it says to upload the MTP device but I don't know what its talking about >.<

im a newbie at this.....so can you help me out?
Left by GINGER on Jul 02, 2008 3:02 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Cell phone? Is it a cell phone that is a cell phone/mp3 player combo? Typically an MTP device is something that windows is wanting to treat as a Media Transfer Protocol device.

Have you tried upgrading to the latest Windows Media Player?
Left by MES on Jul 03, 2008 11:15 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Julegerv saved the day for me, with the WM Format SDK 11 installation.

I've just got a little baby 1gb Zen with the MTP problem.
I'd updated the media player to version 11, and fiddled with the legitlib.dll file with no joy, I never got around to trying the legitlib patch.
But the WM Format SDK 11 thing worked first time, although it did look like it'd frozen at one point during installation. Took about 4-5 min, I went and put the kettle on.

Tea was good, laptops better :¬)

ALt.
Left by Altronix on Jul 25, 2008 11:35 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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I have a Zen Vision M 30 g and I'm getting the mtp device window too. I have media player 11 and reinstalled creative software. no luck though. windows will still not recognise it. Creative said Since i'm outside the warranty period i would have to pay them for help so I will never buy a creative product again. Guess i'll have to trash it. I love my zune though and my ipod..
Left by Rick on Jul 31, 2008 8:46 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Hi, I have spent the whole weekend trying to install the Creative Zen 4GB player without success. I have searched the whole web for any particula solution but nothing but wasted time. I am trying to download wmformatsdk.exe
Recently, I just updated to service pack 2 due that was one of the requirements to update the player, at least that is what the software says. Besides I just uninstalled windows media player and reinstalled back but upgraded to wmp 11. I hope to make it work. otherwise I will be around here looking for answers, thanks for reading this and I hope you can help me out with this, thanks folks.
Left by Rattlesnake on Aug 10, 2008 12:40 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Well folks I'm just a non techo elderly gentleman who has this problem also.I find much of the terminology of the fixes suggested to be incomprehensible. I do use Windows Media Player and some Creative software but don't have any idea how to update it. Can somebody advise???
Left by Phil Perman on Aug 14, 2008 8:32 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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you should be able to update your windows media player software by downloading it from the microsoft website.

My suggestion would be to uninstall Windows Media Player via the Add/Remove programs control panel. Then, uninstall all your creative ZEN related software via the Add/Remove programs control panel.

Download the latest win media player version from the Microsoft website (searching for Windows media player via Google will point you there)

Then install your creative software tools for the Zen.

Hopefully this will fix your issue and hopefully this explanation is a little more "non-technical" for you. If this doesn't work, I'd get on the phone with Creative's Tech Support team.

Good luck Phil!
Left by Maryanne Sweat on Aug 25, 2008 9:03 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Can I join in the fun?
'My computer' shows that I have 4 of these MTP 'disks' in my PC.
Should I get rid od, say 3 of 'em? Will it hurt?
I don't play a lot of music but when i do Mero seems to have taken it all over for me.
Suggestions please.
docusk
Left by Geoff Hunt on Aug 27, 2008 5:02 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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HOLY COW! I have been dealing with this issue forever and with one post, you solved it. Who knew WMP would be such a drag? Thanks so much for putting my Zen back on my ears!
Left by Ashley on Oct 26, 2008 7:27 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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You're welcome Ashley! You know its amazing but this ONE post gets more traffic than anything else on my blog. Go figure. I'm just glad I could help since clearly everyone is having trouble with this and Creative doesn't seem to want to offer a readily available solution. =)
Left by MES on Oct 27, 2008 6:08 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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i have solved this problem.. its very simple.. check my post:

http://amritbera.blogspot.com/2008/11/mtp-problem-solved.html
Left by amrit on Dec 16, 2008 3:56 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Thank you soooo much!!!

"So I fixed the problem by downloading WMP11 + Windows Media Format SDK 11. [http://msdn.microsoft.com/en-us/windowsmedia/bb190309.aspx]"
Left by JCCH on Feb 04, 2009 8:30 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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The link provided previously (and repeated below) worked great. The fixup file fixed the MTP and Nomad Jukebox firmware load issues.

Just run the fixup program, turn the MP3 device off an on, and the device will be viewable via explorer. You can then run the firmware update program from Creative.

--------------------------------------
If that doesnt help: An other guy wrote, a file called "fixup.zip" would fix the problem. You can find that thread here: http://forums.techarena.in/showpost.php?p=2814982&postcount=3 (I dindt test it)
Left by EnigmaEsq on Feb 12, 2009 9:14 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Found this on the Sansa site and it worked for me with WIndows Vista and WMP11. I too have a Zen M 30 GB.

If you are receiving error code 10 when trying to connect your device in MTP mode try the solution below and let us know if it works.



-Make sure you are logged in as an administrator
-Open your command prompt (Start->Run->"cmd"->press Enter)
-Type the following:

Net localgroup Administrators local service /add


Special Thanks to ilhooper

http://forums.sandisk.com/sansa/board/message?board.id=announcements&message.id=624&jump=true
Left by MadCat on Mar 19, 2009 1:17 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Geez Maryanne,

18 months after your inital post about this you are still helping people...! Great!!!

I just bought a new SonyEricsson Walkman cellphone and I have been on the phone with their support so many time today it is crazy.

But simply updating WMP from 9 to 11 made my computer instantly recognize the cell phone when I connect it via USB.

Thanks alot, now I can enjoy my new phone!!

/peter
Left by Peter on Mar 25, 2009 1:54 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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Wow...amazing...you'd think that the manufacturers would be something like this post on their FAQs.

Glad to know I've helped so many.
:)
MES
Left by MES on Mar 25, 2009 7:41 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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I just want to thank amrit for posting that link!!!! My 15 year old son also thanks you so much. I had been trying to get his new MP3 player to work for two frustrating days. I just could not understand because I had Windows XP, WMP11, and all the requirements needed. I just could not get the install to work. I tried a few solutions on the internet that did not solve the problem. Then I found the link amrit posted for a very simple, easy solution and it worked!!!!! My son and I were so relieved and thrilled to see that MP3 player turn on and start charging. He already has music loaded and happily smuggled it to school today. Shhhhhhh :) Thank you again for that help.
Left by RJ on Apr 01, 2009 12:23 PM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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I scrolled through every one of these "solutions" and they did absolutely nothing, Still get a pop up sayin "Found New Hardware, MTP Device" when i i plug my mobile phone in it doesn't give me any options it just tries (and fails) to automatically install it, It's worked before but for some reason it's just stopped. When i open device manager it says it has no drivers and if i have a problem with it i should troubleshoot, been through that about seven times, if one of you could e-mail me a solution i would be so f*ckin grateful as i've wasted about 20 hours in total trying to sort this out. p.s: i'm on XP
-
Benn-k@hotmail.com
Left by Benn on May 29, 2009 8:49 AM

# re: WHAT THE &^*^&*(^ IS AN MTP DEVICE!!!
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There in lies your prob, widows designed the systems to be constantly updated. XP is now outdated and as of the end of this year you will no longer be able to get updates as they are now geared towards vista NT6 and the new version NT 7. I myself have a 20 gb Zen, and have never had any probs with it, because I unistalled the creative software as its full of bugs. I dont use it for the movies, I just carry my laptop for that. But for music on the go, just copy and paste your music into, into the device. Solved all my probs in one go.
Left by Voodoo on Jul 17, 2009 9:45 PM

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