Geeks With Blogs
Mark Pearl

 

When I heard this I thought I just had to pass it on...

We had a new client a few months ago that had bought a brand new Dell laptop. He paid top dollar for it but after using it for a day it kept randomly going into standby mode by itself. Initially Dell blamed our software and said it was causing the problem... well it turns out...

They did all sorts up updating the bios etc and then all of a sudden the machine stopped going into standby mode by itself. Everything worked fine for two months, then all of a sudden last week it started to go into standby mode again randomly... after the client phoned Dell and had numerous people try and check the machine and run tests on it and tell him it was a third party software issue and that everything was fine with the machine... he was insistent and eventually got put through to someone in their support department who immediately asked him if he wears a magnetic wrist band - turns out he does.

So what was happening was that dell has a magnetic sensor that detects when the laptop case is closed which puts it into standby mode automatically - it is situated on the left hand side of the laptop out of the way - but since the client is left handed as he would type the magnetic wrist band would pass over this sensor magically putting the laptop into standby mode - of course whenever anyone else used the laptop it worked fine - so when they ran stress tests for two days they got no faults - it just so happened that he had removed the wrist band for the last two months, but last week had put it back on...

hows that!

Posted on Thursday, November 18, 2010 11:52 AM | Back to top


Comments on this post: Dell Laptop magically going into standby mode

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
Thankyou for this info thanks to you i have got my dell laptop to stop going into standby mode , turns out that a am infact left handed and was wereing a magnetic wristband and my left wrist and as soon as i took it of my laptop was perfect Thankyou so much :)
Left by Dom on Mar 28, 2011 9:42 PM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
Glad someone else found it useful!
Left by MarkPearl on Mar 28, 2011 10:19 PM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
Is there a way to fix other than not wearing the magnetic bracelet?
Left by Patti on May 13, 2011 11:31 PM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
Not that I am aware of - unless you can disable the standby mode altogether... I am sure this would be possible somewhere in your windows setup mode - but you should probably contact DELL tech support and explain to them the problem and then they could assist you with the specific machine.
Left by MarkPearl on May 20, 2011 2:07 AM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
Great spot.Had a collegue experiencing this and was driving her mad.
To stop this you can change setting in power options.
"When I close the lid on my portable computer" change to nothing
Left by JoeO' on Oct 03, 2011 12:57 PM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
Thanks for this info (I was doing a search because my dell was doing the same thing). I removed my magnetic bracelet so let's see if that solves the problem. Thanks again.
Left by Jan on Mar 02, 2012 2:49 AM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
OMG - this just explained my random situation! I have a wallet in my left front pocket with a magnetic clip! That's the culprit!
Left by Gyro on Nov 14, 2013 4:05 AM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
Thanks this is saving me a lot of search time... Same problem here
Left by Holland on Jul 31, 2014 11:47 AM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
**** my life...
Words can not express my gratitude towards you. All this time I was thinking that I have magic hands that break every computer they touch. I was sure that it was absolutely my fault and that I did something wrong with my completely new pc. And it turns out it's just a wrist band. I never in my life felt so enlightened and relieved at the same time.
I rarely write comments but this time I just had to. I don't care that this was posted in November 2010.
Left by Akina on Sep 22, 2014 4:12 AM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
im having same problem where the laptop suddenly turn to sleep mode while on working.it will turn sleep mode when i start typing in microsoft word.i need to press start button to get back to my work.it not restarted the program but it Sleep.what i do is, i change setting on the power option to default setting and its work for me.
Left by danis on Feb 24, 2015 12:44 PM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
Bloody hell!!! I would have never figured that one out!!!!!

Good job! For a second there I though my over priced e7240 was a dud!!
Left by VNC on Mar 26, 2015 8:46 AM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
I just stumbled upon this article and it saved me. I was on my nerve when this was happening and was about to call Dell (lazy useless) support.
This was a life saver.

BTW I Was wearing the band in my right hand and still it was doing the same thing !!!!!!!

OMG !!!! thanks a ton !! this was life saver !
Left by vix on Apr 24, 2015 7:11 AM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
Brilliant, it worked!

Thanks
Left by Joe on May 17, 2015 10:19 AM

# re: Dell Laptop magically going into standby mode
Requesting Gravatar...
This happened to me also and this article spelled it out. Except mine is not a bracelet that caused it, it was my money clip in my front pocket of my pants.
Left by Techster on May 23, 2015 5:39 PM

Your comment:
 (will show your gravatar)


Copyright © MarkPearl | Powered by: GeeksWithBlogs.net | Join free