Geeks With Blogs



Lance Robinson

Create Your Badge

Lance Robinson is a software engineer in Durham, Chapel Hill, Raleigh, and surrounding areas. More about Lance.


Lance's TextBox » About Me » My Resume »Twitter

I run an old DotNetNuke 2.11 website that uses the NTForums module from Active Modules, Inc. NTForums is actually outdated and the current product has be rebranded as Active Forums. Active Forums supports DNN 3.1, 3.2, 3.3, 4.0, and 4.3. The only reason I haven't installed the upgrade yet is that I keep having trouble with the DNN upgrade itself (not the module upgrade).

Last night I had some trouble with a sql injection (fun times!). Luckily, the injected script was basically harmless, just annoying. It had the result of redirecting anyone who came to my site to Google.

My hosting company, Webhost4life, was no help at all while investigating the problem. I didn't expect much from them, but I was pretty surprised when their support rep told me that an html file that was never being hit was redirecting me to google (redirection to Google was a side effect of the javascript injection). How many things are wrong with that sentence? Sheesh. Their support has really gone downhill over the past year. They aren't even technical people, as far as I can tell. I think they are basically only trained in how to use the hosting control panel.

On the other hand, Active Modules support was spectacular. ActiveModules support, at 2 am EST (yes, they are on the east coast too), responded to my query within a few minutes. I'd simply asked if they could tell me what tables to look at in the db in order to find the cause of a problem that was created as a result of the injection. They went above and beyond and offered to connect to my database and find the problem themselves. They did, and even repaired it for me. Wow! Now that is first class support. If you read the forums at, you'll see that this is not out of the ordinary, and they have a very loyal user base. If you're in need of forums for DNN, look no further.

Technorati : , ,

Posted on Wednesday, September 13, 2006 5:45 PM General | Back to top

Comments on this post:

# re:
Requesting Gravatar...
I agree. I use ActiveForums on for the past couple years, and I haven't had any problems. I recently upgraded my site from 2.1.2, to 3.3.4. I had some problems with the Active Forums upgrade, and they helped me work through the problem. Excellent support.
Left by Patrick Santry on Sep 14, 2006 5:18 AM

Your comment:
 (will show your gravatar)

Copyright © Lance Robinson | Powered by: | Join free