Geeks With Blogs
Eric McCarthy May 2008 Entries
Intro
Here is the brief intro on me and why this blog has been created... My name is Eric McCarthy and I am a Helpdesk Hero. I work as a technical support analyst for Keane Inc. in Montpelier, VT. On a daily basis, I along with my colleagues handle the ritualistic duties of password resets, unlocking accounts, tweaking PC's to make them run more efficiently and explaining to users the long and short of our proprietary software. I know that there is a short retention rate for those in my field and wanted ......

Posted On Thursday, May 15, 2008 8:05 AM

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