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A common problem when using jwplayer is "file not found or access denied".

Here are a few things to check for:

1.       If you are using mp4, be sure to have the MIME type added in IIS. The MIME type for .mp4 is video/mp4. The video will work in a test html page without a MIME type, but you’ll need to add one when working with ASP.net

2.       Be sure the file location is correct and that the file exist and is named correctly. You may want to try using an absolute web path name inside the javascript for testing purposes.

3.       Check your relative file path. Some versions of the player (v5.3), a relative path must be relative to the SWF file, other versions, the relative path must be relative to the html which the SWF is embedded (v5.4) . See here http://www.longtailvideo.com/support/forums/jw-player/video-encoding/12978/mp4h274-video-not-found-or-access-denied

4.       Be sure you are using forward slashes instead of backslashes in the file name

5.       View the source of the javascript to confirm it's correct.

Posted on Thursday, September 22, 2011 11:33 AM | Back to top


Comments on this post: jwplayer file not found or access denied checklist

# re: jwplayer file not found or access denied checklist
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the new videos dont play file not found or access denied thats what i get when i click play
Left by kristos mafredi on Dec 09, 2011 6:28 PM

# re: jwplayer file not found or access denied checklist
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Awesome.... Thanks, got it fixed by the point 1.
Left by Vijay on Apr 10, 2012 6:51 AM

# re: jwplayer file not found or access denied checklist
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Thanks! Step one did it for me.
Left by mdonathan on Jul 24, 2012 9:38 AM

# re: jwplayer file not found or access denied checklist
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didn't get solution..
Left by satish on Dec 08, 2012 3:28 AM

# re: jwplayer file not found or access denied checklist
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i have the same problem reported above, jw player doesn't load my mp4 videos and they work normaly on video players like Media Elements Js. Can, somebody help me?
Left by antonio on May 09, 2013 10:53 AM

# re: jwplayer file not found or access denied checklist
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ideo not found access denied jw player problem solution
Left by alisha khan on Nov 26, 2013 9:55 AM

# re: jwplayer file not found or access denined .mp4 video when hosting on server
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didn't get any solution
Left by Prasanna on Aug 13, 2014 6:35 AM

# re: jwplayer file not found or access denied checklist
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sorry, how to edit the mime on my laptop? thanks!
Left by sv on Aug 27, 2014 10:16 AM

# re: jwplayer file not found or access denied checklist
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i want hide the file path after video not found or access denied
Left by shara on Nov 17, 2014 1:50 AM

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